TravelBrands has launched a new state-of-the-art contact centre and telephone solution in collaboration with Local Measure.
The new technology initiative leverages Local Measure Engage for Amazon Connect to provide seamless inbound/outbound voice communication and CRM integration across the entire call centre, servicing thousands of travel agents across Canada.
By integrating cutting-edge technology with robust customer relationship management tools, TravelBrands aims to enhance the overall experience for agents while improving productivity.
“We are thrilled to have...
Sunwing Vacations presents Meliá Hotels & Resorts as June’s Partner of the Month and the best option for travel advisors looking to give their clients the most value on their getaways to paradise.
With free upgrades, perks and giveaways at select resorts, Meliá offers high-value all inclusive packages at properties in three of Canadians’ favourite southern destinations for vacations booked before June 30, 2024.
Internationally renowned for their Spanish charm, Meliá Hotels & Resorts offers a range of comfortable and upscale properties in sought-after regions...
Air Canada Vacations has launched its first Travel Agent Toolkit highlighting Asia and Australia.
This comprehensive toolkit was designed to empower travel professionals with key resources, to help them navigate Air Canada
Vacations’ exciting new Asia and Australia portfolio and simplify clients' upcoming travel plans.
“We’re thrilled to introduce our first Asia and Australia Travel Agent Toolkit to our trade partners,” said Erminia Gallina, director of sales at Air Canada Vacations. “With this new addition to our Travel Agent Toolkit library, which already includes...
Goway GroupsOnly, one of North America’s largest dedicated group travel divisions, is growing the team with the addition of Elana Gindel as group sales and reservations manager.
Based in Toronto, Gindel will lead Goway GroupsOnly’s Europe and South Pacific teams and help grow the market in these foundational destinations for Goway. Gindel comes to Goway from TTC Tour Brands as groups manager, Canada and has worked in group travel for 10 years. She brings a wealth of knowledge and experience about Europe and the United Kingdom in particular, having lived in London for a few...
Exoticca has appointed Aerin Chauncey as director of sales, Atlantic Canada, effective immediately.
Most recently, Chauncey worked as a business development manager with Manulife. Previous roles include as a customer success manager with Corporate Traveller Canada, various roles with Flight Centre Travel Group and as a manager for Flight Centre Business Travel Canada.
"This new chapter in my career represents a wonderful opportunity to work with a company that is dedicated to helping more people enrich their lives with extraordinary cultural exchanges," said Chauncey.
"I look...
Royal Caribbean International and its supplier partners recently hosted a series of training workshops for travel advisors in Toronto.
During the event, RCI representatives provided a comprehensive overview on topics including the cruise line's newest ships (Icon, Utopia, Star, Icon III and Oasis VII); its new Royal Beach Clubs in Nassau, Bahamas and Cozumel Mexico, and the most recent upgrade to its flagship beach club, Perfect Day at CocoCay, which includes an adults-only addition.
Eric St-Pierre, the national account manager for Canada at RCI, also provided an overview on the...
Adventure Canada has announced two brand new trips for 2026, including a small-ship expedition through the Galápagos Islands in Ecuador and a land tour to Machu Picchu and the Sacred Valley in Peru.
On these new trips, guests can expect the same level of quality, care, and thought prevalent on all Adventure Canada expeditions, with new trips being led and hosted by long-time Adventure Canada expedition team members.
For a limited time only, the company is offering savings of 20 per cent off the berth cost of the Galápagos expedition.
“We look to thoughtfully add itineraries to...
The Globus family of brands has restructured and expanded its sales and trade marketing teams to enhance advisor support.
As part of this restructure, the company has brought back Cory McGillivray, senior director of sales operations and channel marketing, to helm this new and deeply experienced team.
McGillivray spent nearly a decade with the Globus family of brands in trade marketing before moving to Silversea, expanding the company’s trade distribution across the mid-Atlantic. Now, back with the Globus family, he aims to support the needs and challenges of the trade community,...
Exodus Adventure Travels has released its summer travel trends sharing where, when and how North Americans are planning their trips.
According to Exodus’ reports, active travel including hiking, biking, culture and wildlife trips are capturing the interest of North Americans, evidenced by the company’s double-digit growth this year.
The most popular destinations for adventure this summer 2024 include Italy, France and the Mont Blanc region, Portugal, Spain and even Estonia. Top small group guided active tours for the coming months include Classic Dolomites, Mont Blanc...
Just You, the solo traveller specialist, is reinforcing its commitment to supporting the travel trade in Canada with Meg Murgatroyd joining Just You as head of trade sales for Just You in North America.
Just You has been crafting vacations exclusively for solo travellers for more than 20 years, bringing like-minded people together to share the joy of travelling around the world.
Tom Morgan, Just You’s trade sales director says he’s delighted to welcome Meg to the role.
“Meg is well respected by agents and brings a wealth of experience to her new position. We have ambitious plans...