CTA Releases New Refund Rules For Air Refunds

In a statement on new regulations by the Canadian Transportation Agency (CTA) designed to ensure the interests of Canadians are protected when they travel by air, Transport Minister Omar Alghabra said: “As the Canadian aviation industry continues to recover from the COVID-19 pandemic, and more and more Canadians are choosing to travel by air, it’s especially important that travellers are treated with fairness and respect. I am pleased to see that the Canadian Transportation Agency’s new Regulations Amending the Air Passenger Protection Regulations are now finalized.”

Minister Alghabra continued: “These regulations require that refunds be provided for cancelled flights or lengthy delays in all types of situations outside an air carrier’s control and regardless of the type of ticket that was purchased. They will come into force on Sept. 8, 2022.”

He said that: “The new regulations, which amend Canada’s existing Air Passenger Protection Regulations, will apply to future flights that are cancelled for reasons outside an air carrier’s control, including major weather events, a pandemic, as well as situations where it is not possible for the carrier to complete the passenger’s itinerary within a reasonable timeframe.”

And pointed out that: “These new requirements provide clarity around timing, cost coverage, method of payment, and deadlines to refund travellers in such situations. They were developed in a manner that is fair and reasonable to passengers, with the goal of not imposing an undue financial burden on air carriers that could result in higher travel costs.”

Minister Alghabra concluded: “Whether due to a large-scale cancellation or a small incident, we know that sometimes travel doesn’t go according to plan. These new regulations will protect travellers in these unexpected situations. Our government will continue to protect the interests of passengers.”