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Delta Delays, Cancellations Continue

Delta-small-Aug8

Delta is cancelling about 300 flights this morning as it works to reset the operation and get crews, aircraft and other operational elements in place to take care of customers.

The airline experienced a loss of power Monday morning that impacted operations system wide.

“We were able to bring our systems back on line and resume flights within a few hours yesterday, but we are still operating in recovery mode,” said Dave Holtz, senior vice-president – Operations and Customer Center. “We are sorry for what many of our customers have experienced over the past 24 hours, including those who remain at airports and continue waiting for their flights. We are doing everything we can to return our operation to normal reliability, but we do expect additional delays and cancellations.”

The airline said it canceled around 1,000 flights Monday. Customers travelling Tuesday should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.

Delta’s travel waiver has been extended to customers travelling on Aug. 9. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.

Delta is also offering compensation to customers significantly affected by delays or cancellations. In addition, where available, customers are being provided with hotel rooms and other accommodations if a cancellation requires an overnight stay.

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