Emerald Waterways Guarantee

Emerald Waterways is helping taking the stress out of trip planning with the introduction of a new “River Cruise Travel Guarantee.”

The guarantee, first launched by Emerald Waterways’ sister company Scenic Luxury Cruises last year, is being offered to all travellers at no charge. The guarantee is backed by Chubb Insurance to automatically cover every guest on the commencement of their cruise for any delays or cancellations due to weather, natural disasters, mechanical breakdowns or labor strikes.

Coverage will include high/low water issues that plague the industry every year. Approved claimants will receive direct monetary refunds, up to $600 per day with a maximum of seven days or $4,200 per guest, instead of the industry standard of future cruise credits.

In the event an Emerald Waterways cruise is delayed or cancelled once it has commenced and before disembarkation, guests will be reimbursed for some or all of their cruise fare (up to the aforementioned cap).


Posted in Cruise, News