Enterprise adds kiosk options
Travellers can cut their check-in time in half and hit the road faster, thanks to new self-service car rental kiosks rolling out throughout North America. Alamo Rent A Car and Enterprise Rent-A-Car — which are owned and operated by Enterprise Holdings — have implemented fast and convenient touch-screen kiosks in Toronto and Calgary as part of the company’s ongoing commitment to providing superior customer service. The new kiosks enable customers to skip the rental counter and initiate both reserved and walk-up transactions with just a valid driver’s license and major credit card. They also allow the customer to review rental information, change car class, add additional drivers and purchase such options as GPS navigation units and child car seats. Rob Hibbard, vice-president of airport business development for Enterprise Holdings, explained, “As we work to provide the best customer service possible, we know that convenience, immediacy and ease are all priorities for travellers. The feedback we’re getting so far is that this option really improves the rental experience for our airport customers, both domestic and international.” As internationally recognized brands, Alamo and Enterprise have incorporated multilingual displays into their new kiosks to give customers a choice of English, French, Spanish, German, Italian or Portuguese languages.