Etihad adds self-service tools

Etihad Airways’ customers can now manage their travel bookings at the touch of a button following the introduction of new enhanced services on the airline’s web site — http://www.etihad.com . The new Manage Booking online service allows customers to add requirements such as special meals, seat location on board the aircraft and update personal information. Customers can amend existing bookings by changing dates and class of travel as well as use the highly successful Web Check-In that is in place from 24 hours to 2 hours before departure. Other features include adding itineraries to customers’ Microsoft Outlook calendar, viewing and printing itineraries and e-tickets.