Flair names Milburn as VP, Customer Experience and Call Centres

Flair Airlines today announced the appointment of Marty Milburn as Vice President, Customer Experience and Call Centres, effective June 8, 2026.

Len Corrado, CEO of Flair Airlines, said: “Marty is joining Flair at an important moment in our growth. He brings a thoughtful, customer-focused approach to operations, deep experience leading large support organizations, and a strong track record of driving performance. We’re excited to have him helping lead the next phase of our customer experience.”

In his new role, Milburn will oversee Flair’s customer experience and call centre operations across all channels, supporting customers through booking, pre-departure travel, disruptions, and post-booking support while helping strengthen operational performance and customer satisfaction across the network.

Commenting on his appointment, Milburn said: “I’ve always believed that exceptional customer experiences are built from the inside out. When employees feel empowered, trusted, and supported, customers feel the difference.”

And Milburn continued: “My leadership philosophy is rooted in empowerment, accountability, and giving teams the confidence to make great decisions. When teams thrive, customers notice, and businesses grow.”

He brings more than 20 years of leadership experience across customer operations, contact centre management, sales performance, and large-scale outsourced operations, having led complex, multi-site, multi-brand customer support organizations across travel, finance, technical support, and other regulated industries.

Said Milburn: “At Flair, the customer experience extends far beyond the flight itself; it’s shaped by every interaction before, during, and after travel. I’m excited to join the team and help continue building an experience that is reliable, responsive, and genuinely customer-focused.”