G Adventures is extending the suspension of all of its tours departing up to and including July 31, 2020; and it is also suspending all G Expedition departures up to and including Aug. 31, 2020 as a result of the COVID-19 pandemic.
In making the announcement, the company said that health and safety of its travellers and staff is its main priority and the further suspension of departures is an essential measure to protect its travellers and its people at this time.
All travellers booked and fully paid on a tour departing up to July 31, 2020 will receive a 110% travel credit on all booked tour services, including pre- and post-night accommodation and transfers, to be used on any tour departing up to two years from the end of the month of their tour’s suspension.
Travellers who haven’t yet made their final payment will have their Lifetime Deposit kept on file to put towards a future tour.
With the exception of G Expedition departures between Aug. 1 and Aug. 31, 2020, the company said it is not suspending tours beyond July 31 as it wants to keep the door open in the event the current situation evolves in a way that enables people to travel again.
However, G Adventures said it does understand that people may feel uncertain about travelling in the upcoming months, so it is offering travellers booked on tours departing up to Sept. 30, 2020 the option to transfer their booking to a future departure date for the same price.
Alternatively, they can pay in full and receive a 110% travel credit for a future tour.
To help travellers feel confident to rebook using their travel credit, lifetime deposit or to make a new booking, G Adventures is offering a Book with Confidence policy, which allows any bookings made up to June 30, 2020 flexible cancellation and rebooking options.
Travellers who have booked trips before this time and departing before Dec. 31, 2020 will be able to cancel and rebook their trip up to 14 days prior to departure. Trips booked within this time and departing between January 01 and June 30, 2021 can be cancelled and rebooked 30 days prior to departure.
G Adventures is notifying all travellers regarding tour suspensions and advising travellers with flight bookings to contact their insurance / air providers for details on compensation.
Travellers and agents with questions are asked to refer to the online FAQ page or to contact our sales team by telephone or email at the following numbers / email:
- Toll-free, North America only: 1 877 277 9854
- Email: email@example.com
Full terms and conditions can be found at www.gadventures.com .