HAL Enhances ‘Flight Ease’ Air Booking Program
Holland America Line (HAL) has added a new look and enhanced features to its air booking program, Flight Ease, making it more user-friendly for agents to navigate, search and book flights.
In addition to the new design, the functionality of the site is now more intuitive, allowing users to select departure and return flights separately, add a stopover flight segment, easily compare real-time flexible and restricted fares, and review more detailed schedule displays.
“We’re constantly communicating with our travel partners, and these Flight Ease enhancements are a result of conversations on how to improve the air reservation platform,” said Eva Jenner, vice-president of North America sales for Holland America Line. “Planning a cruise vacation from start to finish should be a seamless process, and Flight Ease ensures that our travel partners have the most advanced tools to coordinate their clients’ air and cruise itineraries.”
In addition to the new look, the new and improved functionality includes: the ability to select departing and return flights independently; improved search filters to easily identify the best flight for clients based on preferred airlines, fare type, number of stops, departure time, price and duration; easy comparison of flexible and restricted airfare options for the same flights; a logic-driven calendar to guide flight planning based on ship departure and arrival dates; newly designed schedule displays detailing important information about type of aircraft, connections and layover times; improved navigation allowing the travel professionals to move easily across the booking flow from each step of the process including search, select departure, select return, summary and pay.
Available through Holland America’s Polar Online booking process, Flight Ease features up-to-the-minute flight schedules that only include those flights that arrive and depart in time for the specific cruise booked, as well as competitive pricing and flight inventory from multiple carriers. All flights booked through Flight Ease feature 24-hour assistance for questions and “Next Port Protection,” which means that in case of airline delay or cancellation en route to a cruise, HAL will take care of any flight changes necessary to join the cruise at the next available port of call.
