Travel Agent Appreciation


At the end of this month (October), more than 600 industry stakeholders will be heading to Dublin to talk about some of the key issues in distribution and the travel experience. It\’s all part of IATA\’s third annual World Passenger Symposium (WPS) that takes place Oct. 29 to Oct. 31 at the Dublin Convention Center.
Experts from the airline, airport, travel agent and technology communities will be there to identify ways to improve the air travel experience from the booking process to service delivery.
Tony Tyler, IATA\’s director general and CEO, observed: \”This year, airlines and airports will handle more than 3 billion passengers, equivalent to more than 40% of the world?s population. Accommodating this many people safely, securely and expeditiously, while delivering even more value to the passenger requires enormous cooperation and innovation.\”
Tyler continued: \”The World Passenger Symposium provides an excellent opportunity to bring together all parts of the travel value chain to address the challenges that we face and to set a vision for the future of air travel.\”
From Service to Value — A Customer Driven Transformation is the theme of this year\’s event, which along with focusing on the overall customer experience, will also feature a report on the status of the New Distribution Capability (NDC) program.
Aer Lingus CEO Christoph Mueller and IATA\’s director general and CEO Tony Tyler will give keynote addresses, while the leadership panel, moderated by BBC Presenter Rajan Datar, will feature Douglas Anderson, CEO, Carlson Wagonlit Travel; Matthew Baldwin, aviation director, European Commission;
Alexandre de Juniac, CEO, Air France/KLM; Christoph Mueller, CEO, Aer Lingus; Kevin Toland, CEO, Dublin Airport Authority (DAA); and Gordon Wilson, president and CEO, Travelport Limited.
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