Kensington makes it easier for advisors with launch of new portal

Travel advisors will find their lives a little bit easier with the launch of Kensington’s newly redesigned Agent Portal.

The modernized platform was created by Kensington to make it simpler and easier for travel advisors to manage business, access sales and training resources, and discover more of what Kensington can offer their clients.

Built with input from the travel advisor community, the new portal reflects Kensington’s continued investment in one of its most important partnerships. With a secure unified login, simplified navigation and expanded resources, the platform brings more of what advisors need into one intuitive destination, helping them spend less time navigating systems and more time serving clients and growing their business.

Marc Moore, Vice President, Agency Sales, Kensington, observed that: “Travel advisors are incredibly important to Kensington, and this new portal is another investment in making it easier for them to do business with us.”

Moore continued: “We wanted the experience of working with Kensington online to reflect the Kensington experience itself: intuitive, seamless and personalized. Whether an advisor is managing an existing trip, looking for inspiration for a client or building their knowledge of our growing portfolio, we want to make it as easy as possible to find what they need and turn that into opportunities for their business.”

The redesigned portal gives advisors streamlined access to their Kensington business along with an expanded collection of tools and resources, including:

• Simplified trip access and management, with a more intuitive experience for viewing and managing existing business and direct access to Request a Quote (RAQ).
• Co-branded itineraries available for advisors to download and share with their clients.
• A centralized resource library bringing webinars, training materials and sales tools together in one place.
• Training and brand education designed to deepen advisors’ knowledge of Kensington and its growing portfolio of travel experiences.
• Marketing support, including access to downloadable materials and the ability to order Kensington brochures.
• Travel insurance resources, now accessible directly through the portal.
• Ambassador Trip information and interest forms, making it easier for advisors to explore opportunities to experience Kensington firsthand.

Kensington reports that early response from advisors who tested the portal has underscored the importance of making everyday tasks easier from the ability to open a trip directly to the overall experience being more user friendly.

Jeni Schrimsher, Voyages by Jeni, said that: “The new portal is much cleaner, more professional and easier to navigate. I was able to quickly find quotes, trips, booking terms and conditions, FAQs and other tools, and it looks like there are a lot more resources available.”

And Schrimsher noted that: “The biggest improvement for me is being able to open a trip with just one click from the main menu, rather than having to click through multiple times as we did before. That’s a big improvement! Overall, the appearance is tidier, less busy and much easier to find what you need.”

Redonna Bilbo, Sr. Travel Advisor, Be Our Guest Travel Company, said that: “I love the new design. The Resources tab is awesome, especially having all the webinars and training materials in one place. The new portal feels familiar, so I didn’t feel like I was learning something entirely new, but I really appreciate the updates to quotes and bookings.”

Bilbo added: “I’m looking forward to being able to archive old quotes and keep things more organized as well as having the Destination Expert’s extension right alongside the client information. Overall, some great improvements.”

The new portal is also designed to evolve with Kensington’s advisor community. By better understanding which tools, resources and content advisors use most, Kensington can continue to enhance the platform and develop support around the areas that deliver the greatest value to their businesses.

Said Moore: “The goal goes beyond creating a better website. It’s about creating an even better partnership. The easier we can make it for advisors to access our people, products and resources, the better equipped they are to serve their clients, grow their Kensington business and ultimately deliver an exceptional travel experience.”

To register on the new portal, just click here.