Travel Agent Appreciation

LOT Family Friendly


LOT is making travel for families with young children a little less stressful with the introduction of friendly and dedicated check-in stands, priority entry on board and the availability of changing tables, as well as a special on-board menu and entertainment.

All services to families with children will be now branded with a cartoon character, a friend to all junior travellers – Lotek!

Lotek is a small crane bird which is a leitmotif on each stage of the child’s travel – starting already at home, to the Warsaw airport, to arrival to the destination airport.

Travel starts already before passengers arrive at the airport. On the web site parents will find inspirations developed specifically for families with children and all information on preparations for the flight, including the documents required for travel. Children can also take advantage of special discounts.

At the airport, small children will easily identify specially marked Family Check-In stands where they will get a luggage label and passport for collecting stamps for each flight from the Warsaw airport. Near the Family Check-in stands there is a dedicated place in which a stewardess takes over from the caregiver for a child travelling alone. Dedicated, trained on-board members of personnel accompany the child and are responsible for his or her safety from the check-in to the time when the kid is taken over by the designated adult person at the destination airport.

Family check-in is not the last place where children have their travel experience. Behind the security check, there will be a playground which will not allow the children to be bored waiting for the flight, and giving parents some relief prior to travel.

“We’ve taken care of all details, from preparation to flight, to the airport, to the board of our plane, to the leaving. The figure of LOTek should from now on remind each parent that both them and their kids are under the caring wings of the professional LOT crew which is prepared for any, even the most fancy need of travelling families. We want to make travel by our planes a pleasant and remembered experience since the youngest age,” says Krzysztof Moczulski, director of the Product Development Bureau, LOT.

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