G Adventures says it has taken the unfortunate, but necessary, decision to further suspend tours departing up to and including October 31, 2020, as well as the November and December, 2020 departures of its G Expedition ship due to the continuing COVID-19 pandemic.
This is with the exception of a selection of October departures operating in Europe for travel that is possible between certain countries.
Travellers can rebook their tour for a future date or book a different tour instead. All travellers booked and fully paid on a tour departing up to Oct. 31, 2020 will receive a 110% travel credit on all booked tour services, including pre- and post-night accommodation and transfers, to be used on any tour departing up to two years from the end of the month of their tour’s suspension.
Travellers who haven’t yet made their final payment will have their Lifetime Deposit kept on file to put towards a future tour.
G Adventures said that it is not suspending tours beyond Oct. 31 “so as to keep the door open in the event the current situation evolves in a way that enables us to travel again.”
In a statement, the tour company said: “We do understand people may feel uncertain about travelling in the upcoming months, so we are offering travellers booked on tours departing up to Dec. 31, 2020 the option to transfer their booking to a future departure date for the same price. Alternatively, they can pay in full and receive a 110% travel credit for a future tour.”
To help travellers feel confident to rebook using their travel credit, Lifetime Deposit or to make a new booking, G Adventures is offering a Book with Confidence* policy, which lets them cancel and rebook their tour closer to the time of departure, giving them flexibility and peace of mind.
G Adventures said: “The health and safety of our travellers and staff is our main priority and this is an essential measure to protect people at this time. We’re continuing to work closely with all of our partner suppliers including our hotel, ground transportation and meal providers, to prepare for our tour relaunch. This includes the increased health and safety measures we’ve put in place on all of our tours as part of our recently launchedTravel with Confidence policy which features enhanced health and safety procedures on all of our tours to provide travellers with more confidence.”
The company adds: “And for those travellers looking for even more reassurance, we’ve recently announced our Travel with Confidence Plus Collection of over 40 small group tours which include all the benefits of our Travel with Confidence policy, plus additional physical distancing measures. We also recently announced a ‘Book Your Bubble” collection of 80 tours that provide additional benefits over and above those received when booking private small group travel.”
G Adventures is notifying all travellers regarding tour suspensions and advising travellers with flight bookings to contact their insurance / air providers for details on compensation.
Travellers and agents with questions are asked to refer to the online FAQ page or to contact our sales team by telephone or email at the following numbers / email:
Toll-free, North America only: 1 877 277 9854; email: firstname.lastname@example.org
(And note that this excludes some tours. Please see full terms and conditions at www.gadventures.com).