Cruise

MSC Launches New Guest Loyalty Program

MSC-Sinfonia-April1

MSC Cruises has launched MSC Voyagers Club, the cruise line’s new loyalty program.

MSC Voyagers Club replaces MSC’s former loyalty program, MSC Club, and is designed to reward MSC’s repeat customers and reinforce the company’s consistent commitment to offer guests an exceptional all-around experience before, during and after their cruise.

Joining the MSC Voyagers Club is free of charge and guests are now able to join a “Welcome Level” before taking their first cruise – all that is needed is a confirmed booking. Other levels of the five-tiered membership program include Classic, Silver, Gold and Black. Personalized cruise cards will be provided to MSC Voyagers Club members directly on board at the beginning of each sailing with their membership level.

As part of the new program, MSC has revamped its points structure so that guests now earn points according to the inclusive experience booked (Bella, Fantastica, Aurea or MSC Yacht Club), as well as length of stay. In addition, points are rewarded for onboard spend as well as pre-paid services, such as shore excursions, spa treatments and beverage packages.

Another major benefit of the new program is that all MSC Voyagers Club members will have exclusive access to significant discounts on future cruises. Members currently receive a 5% discount on all cruise departures (with the exception of the Welcome level). In addition, MSC will make available an array of select cruises, called Voyages Selection, that offer an extra 15% off – meaning that all members could receive up to a total of 20% off future cruises. And to sweeten the deal for higher-tier members, when booking a cruise from the Voyages Selection, Silver, Gold and Black level members will receive $50 of onboard credit per person.

(http://bit.ly/VoyagesSelection)

The range of other privileges extended to MSC Voyagers Club members includes, among others, an invite to a welcome back cocktail party, complimentary basket of fresh fruit in the stateroom and exclusive onboard offers with discounts on items such as Internet packages, spa treatments, logo shop items, in-stateroom movies, photos and the minibar.

Top tier members also enjoy added benefits such as priority boarding, priority disembarkation in ports where a tender boat is required, late stateroom check out when the ship returns to port, an invite to a private Black Card member party, complimentary spumante with chocolate-dipped fruit in the stateroom, increased onboard discounts, free one-hour thermal area session in MSC Aurea Spa, and complimentary dining in a specialty restaurant.