Universal Orlando Resort has unveiled its first-ever customer service team dedicated exclusively to travel agents.
The highly-trained team will provide agents with more support and resources than ever before, reinforcing Universal Orlando’s commitment to the travel agent community.
The new resources include a dedicated call centre team, a responsive text message service and a live online chat feature – all created to offer convenient, multi-platform assistance to travel agent partners whenever and wherever they need it.
- Call Centre Team for Travel Agents – This team is dedicated to assisting travel agent partners with bookings and questions about products at Universal Orlando. This team will ensure that agents receive answers promptly in order to create an experience that meets the needs of their clients before, during and after their vacation. Travel agents can contact the team today by calling: 1-800-224-3838.
- Live Online Chat for Travel Agents – The most instant communication method for travel agents is the ability to access a representative via a mobile-friendly chat feature on http://www.VAXVacationAccess.com , Universal Orlando’s travel agent vacation package booking website. Agents can chat real-time with a representative as they navigate the booking engine. Representatives are available to answer any questions, discuss pricing, offer suggestions on vacation package options, and more.
- Text Message Service for Travel Agents – Another communication capability now available to travel agents is the ability to TEXT a representative once payment of their client’s vacation package has processed. The text service is the perfect method for simple or even last minute questions to be answered in a timely fashion. When final payment is applied, travel agents will receive a code enabling the text message service.
For hours of operation and additional information, agents can go to http://www.UniversalTravelAgents.com .
Agents can also join the recently launched Universal Orlando Travel Professionals Facebook group to receive the latest news, updates and more.