Travel Agent Appreciation

Etihad Butlers Fly Through Savoy Training


An elite group of Etihad Airways cabin crew are set to become the aviation world’s first flying butlers, having completed a specially tailored three-week training course in London. The handpicked team of 13 men and women – all based in the airline’s home of Abu Dhabi – demonstrated their outstanding hospitality skills during training at the world-renowned Savoy Hotel. A series of master classes given by the hotel’s Head Butler, Sean Davoren, focused on etiquette and protocol, valet skills and concierge services, to boost the cabin crew’s existing high level customer service experience. The role of the world’s first flying butler is to look after VIP guests booked in Etihad’s ground-breaking three room cabin, The Residence by Etihad, which features a living room, private shower room and double bedroom. The Residence will take to the air in December on board the airline’s first Airbus A380 aircraft. The A380 will be deployed on Etihad Airways’ premium Abu Dhabi to London Heathrow route.