Agents' Choice 2020

Real deal

Real dealPunta Cana’s Paradisus Palma Real Resort is seeking Canadians who want a more upscale experience while vacationing in the Dominican Republic’s most popular tourist retreat. And Rafael Torres, managing director of the five-star all-inclusive, says it’s in travel agents’ financial interests to direct tourists to his property, as they’ll earn greater commissions at the Melia brand resort than they will by sending them to lower-cost non-luxury resorts. “In Punta Cana, there are plenty of Canadians,” he says. “But most go to four-star or three-star resorts. So we’re looking for those who want a premium experience.” The Paradisus Palma Real Resort has an exclusive adults-only section called Royal Service and another area for families. Those who opt for Royal Service will find staff that do the likes of clean guests’ sunglasses, “little details that make the difference,” Torres said. Torres (l) is seen here during a Toronto visit with Leandro Cruz, director of leisure sales, Melia Hotels International.

 

 

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