The Canadian Radio-television and Telecommunications Commission (CRTC) reports that Porter Airlines Inc. has agreed to pay $150,000 as part of an undertaking for alleged violations of Canada’s anti-spam legislation.
Once made aware of the investigation by the CRTC, it’s reported that Porter was co-operative and immediately took corrective actions to comply with the legislation.
An investigation launched by the CRTC’s chief compliance and enforcement officer alleged that Porter failed to comply with various requirements of the law between July 2014 and April 2015. The company allegedly sent some commercial e-mails that did not contain an unsubscribe mechanism. In other instances, it is alleged this mechanism was not clearly or prominently set out.
Certain e-mails also allegedly did not provide the complete contact information as required by the law. Porter also allegedly failed to honour, within 10 business days, requests from some recipients to unsubscribe from receiving future commercial e-mails.
In addition, for certain e-mails sent between July 2014 and February 2015, the company was unable to provide proof that it had obtained consent for each electronic address that received its commercial e-mails.
As part of the undertaking, Porter will improve its existing compliance program to ensure that its activities, going forward, are fully compliant with Canada’s anti-spam legislation.