PREFERRED BY BUSINESS
Air Canada has been picked as Canada\’s favourite airline for business travel in the Ipsos Reid Business Traveller Survey. AC was preferred by 81% of Canadian frequent business travellers surveyed for 2013, an improvement of 12 percentage points in Air Canada\’s ratings in the national survey over the past five years.
Commenting on the survey results, Ben Smith, Air Canada\’s executive vice-president and chief commercial officer, said: \”Air Canada\’s year-over-year increases in ratings underscore our commitment to continued improvements in our products, including new and refurbished aircraft and Maple Leaf Lounges, improved priority airport services and on-board service enhancements for the comfort and convenience of our customers. In addition, our efforts to improve on-time performance are succeeding with increases of 30% over last year achieved in the past two quarters.\”
The survey showed consistently strong ratings in customer preference for Air Canada\’s frequent flyer reward program, flight schedule, business class service, Maple Leaf Lounges and complimentary in-flight entertainment.
Go to http://www.ipsos.ca for more.