Princess Cruises is canceling all voyages through June 30, 2020 in response to the continuing impact of the COVID-19 global outbreak and the recent order from the United States Centers for Disease Control (CDC). (https://www.cdc.gov/quarantine/cruise/index.html)
Previously, the cruise line had announced a voluntary pause for two months (60 days), impacting voyages departing March 12 to May 10, 2020.
As well, Princess Cruises is confirming modifications to its Alaska season, which includes the cancellation of all Princess Alaska Gulf cruise and cruisetours. The five wilderness lodges, trains and buses operated by Princess in Alaska will not open this summer. We will continue round-trip sailings from Seattle to Alaska on Emerald Princess and Ruby Princess.
In making the announcement, Jan Swartz, president of Princess Cruises, said: “This global outbreak continues to challenge our world in unimaginable ways. We recognize how disappointing this is to our long-term business partners and thousands of employees, many of whom have been with us in Alaska for decades.”
Swartz continued: “We hope everyone impacted by these cancellations – especially our guests, travel advisor partners, teammates, and the communities we visit – understand our decision to do our part to protect the safety, health and well-being of our guests and team. We look forward to the brighter days and smooth seas ahead for all of us.”
Each ship will have a unique return to service date, based on the previously published cruise itineraries, with some modifications, departing after July 1. Details about the cancelled voyages can be found here.
Princess Cruises is offering two cancellation options. Guests currently booked on these canceled voyages, who have paid in full, will receive a Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid and, as an added incentive, an additional 25% FCC.
Guests must use their credits on a cruise that sails on or before May 1, 2022. No action is required for guests to receive this offer and they will be notified by e-mail once the credits have been issued.
Alternatively, guests can receive a full refund for all monies paid in full on their booking through this online form. Requests must be received by May 31, 2020, or they will receive the Future Cruise Credit option. Guests who have not yet paid in full will receive a refund of all monies paid.
Princess will protect travel advisor commissions on bookings for cancelled cruises that were paid in full, in recognition of the critical role travel advisors play in the cruise line’s business and success.
Princess asks guests to please delay in calling the Reservation Call Center due to high call volumes. Guests and their travel advisors will be sent communications on how to manage cancellations, rebook another voyage, or request a refund.
The most current information and instructions for booked guests affected by these cancellations can be found at www.princess.com.
Enchanted Princess Delivery Delayed
In other news, Princess has confirmed that the delivery of Enchanted Princess has been delayed.
The cruise company advises that a new delivery date has not been determined since the Fincantieri (Monfalcone, Italy) yard remains closed. Voyages through July 31 have been cancelled.
Princess notes that the delivery delay is due to the country-wide lock down imposed by the Italian government and public health officials in response to the COVID-19 outbreak.
As well the naming ceremony scheduled to take place in Southampton, England on June 30 has been cancelled.
Inaugural activities are under review in conjunction with changes to the ship deployment.