Royal Caribbean Enhances Espresso Reservation System
Royal Caribbean Cruises Ltd. is rolling out the next phase of Espresso, its travel agent reservation system, touting new and major capabilities for groups business with the cruise operator’s three major brands.
The latest enhancements include the ability to create and book headquarter group space, simplified groups management and Espresso’s first group amenity points redemption feature. Travel partners selling Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises can leverage the easy-to-use system to create, increase and seamlessly manage their group business more so than ever before.
Espresso’s second phase builds on its revolutionary and intuitive design with capabilities each based on travel partner feedback. The full list of the global reservation system’s latest update includes:
- Headquarter groups – Members of a headquarter – a co-operative of travel agencies – have the ability to easily view and book into their headquarter’s group inventory.
- Simplified groups management – Reserving and managing all groups can be done in fewer steps and clicks.
- Group amenity points redemption – Group amenity plus points now can be easily redeemed, shared and even purchased online to enhance clients’ vacations.
- Streamlined groups payments – Easy-to-use, more intuitive group shell and group booking payment system, which can generate guest invoices.
- Expanded groups reporting – Group shell and group booking owners can create and manage their own reports, including booking invoices and financial statements.
- Enhanced stateroom availability search – Agents can find available staterooms on multiple decks with interactive deck plans, including the 50 best open staterooms per category and accommodations closest to a specific stateroom with the “Closest Stateroom” filter.
Introduced as an entirely new and state-of-the-art reservation system for the cruise company and the industry in 2015, Espresso delivers an extensive roster of resources specially designed to offer travel agents an intuitive booking experience.
