Scenic Group Extends Suspension
The Scenic Group has is suspending all river and ocean cruises, and land tour operations on its Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours brands until Aug. 31, 2020 as part of its ongoing response to the COVID-19 pandemic situation.
The company also advised that Scenic Eclipse sailings will be suspended through Sept. 30, 2020.
Rob Voss, COO for The Scenic Group, explained: “Our top priority is to ensure that our guests and crew are able to travel safely before we resume operations. Although we see some easing of national lockdowns and progress being made on COVID-19 measures, the restrictions on travel still vary considerably from country to country, making it difficult to navigate.”
Voss continued: “There is also a need for the further development of industry-wide health protocols that will truly work. Suspending operations through Aug. 31, 2020 just makes sense as it allows more time for those protocols to be developed and gives our guests enough notice to better plan for their future travels.”
The Scenic Group is offering booked guests flexible Future Travel Credits valued at 110% of monies paid on any affected river and cruise booking and 100% of monies paid on any affected land tours, including Egypt.
Guests will be able to apply the Future Travel Credits on any new or existing booking on any of the brands (Scenic Luxury Cruises & Tours, Scenic Eclipse, Emerald Cruises and Evergreen Cruises & Tours) thru June 30, 2023 and the Future Travel Credit is fully transferrable to another guest. Should a guest be unable to travel by June 30, 2023, they will be given a cash refund equal to the amount that was paid.
As well, the Scenic Group made it clear that it’s committed to protecting travel advisor commissions on bookings for suspended cruises that have been paid in full and for the total amount of the Future Travel Credits.
Full details of the cancellation policy are outlined at www.scenic.ca/coronavirus-update and www.emeraldwaterways.ca/coronavirus-update .
