It\’s no secret that non-commissionable fees have been a source of frustration for the travel agency community here in Canada — and for that matter around the world — for quite a while now. And this week, ACTA president and COO, David McCaig has reached out to Carnival Corporation CEO Arnold Donald to share the frustrations of the association\’s members over NCFs and to indicate ACTA\’s willingness to \”work on a mutually acceptable solution.\”
McCaig states in his letter that: \”The timing to reopen the conversation is a direct result of the new CEO\’s claim that Carnival Corporation is committed to repair a frayed relationship with travel agents. The hope is that under Mr. Donald\’s leadership, ACTA\’s voice will not fall on deaf ears.\”
ACTA\’s president also asks Donald to \”seriously consider changing Carnival brands\’ NCF commission policy by establishing familiar and consistent terminology for the travel agency community to use with their clients as well as commissioning the cruise with both amounts combined — commissionable and non-commissionable — at current levels.\”
In response to ACTA\’s comments, Carnival Corp spokesperson, Roger Frizzell reiterated the cruise company\’s support of the agency community, telling Press Today: \”Travel agents are absolutely critical to our long-term success, and we are doing a number of positive things across our 10 brands to continue to strengthen our ties with our agency partners around the world.\”
And Frizzell continued: \”We certainly understand and appreciate the issues being raised and I know Arnold plans to look into this further and give this issue a thorough review with his leadership team.\”
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