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Silversea Has Been Listening

Over the past few weeks, Silversea’s global team has been reaching out directly to its travel agent partners to answer their questions, listen to their feedback and discuss new ideas.

And based on that input, Silversea’s has made some significant policy updates to help support agents at this challenging time.

Commission Protection

Silversea will now pay commissions on cancelled voyages for all guests who have paid in full, regardless of whether they choose cash refunds or a future cruise credit. This is retroactive to our first cancellations in March, 2020.

And this policy will remain active until Silversea is able to resume sailing, or until further notice.

Agents should note that in the case of cruises departing prior to Dec. 31, 2020, when a guest cancels under the Cruise with Confidence policy, if they have paid in full and take the Future Cruise Credit then agent commission is protected both on the cancelled booking and on the Future Cruise Credit when it is applied to a new booking.

And when guests choose Silversea’s enhanced 125% Future Cruise Credit on a cancelled sailing, everyone benefits. The guests get great value on a future voyage. Agent commission is fully protected on both the cancelled booking and the new booking when the Future Cruise Credit is fulfilled.

Cruise With Confidence 

To provide travellers with peace of mind when planning their cruise, Silversea is extending the previously announced ‘Cruise with Confidence’ cancellation program to all voyages currently scheduled to depart before Dec. 31, 2020. Under the policy, guests may cancel their cruise for any reason up to 48 hours prior to sailing and receive a 100% Future Cruise Credit for the amount paid, valid for two years from the date of issue. When guests opt for Future Cruise Credit and have paid in full, the travel agent’s commission is protected for both the cancelled booking and the future reservation on which the correlating Future Cruise Credit is applied.

Deposits & Credits

Silversea has reduced its deposit requirement to $1,250 CAD per suite for any new booking made before June 30, 2020.

Guests who redeem this offer will also receive $1,000 Onboard Spending Credit per suite.

The reduced deposit offer applies to all Silversea voyages with the exception of full World Cruises and Grand Voyages.

Guests in possession of Future Cruise Credit can also use their credit to take advantage of the offer.

Another option that’s available is Silversea’s Early Booking Bonus. If guests book a voyage from Sept. 1, 2020, and beyond — and pay in full by June, 30, 2020 — they’ll receive an additional 10% savings.

 

Posted in Agent Incentives, COVID-19, Cruise, News, Travel Agents

 

 

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