Taking Care Of Customers

Flight Centre and Allianz Global Assistance have teamed up to cover certain emergency medical and quarantine expenses related to COVID-19 while travelling.

The COVID-19 Coverage and Assistance Plan was designed to help restore Canadians’ confidence in travel, and comes at no additional cost to the customer when they book an eligible Holiday Package (airfare + accommodation), as Flight Centre will cover the cost of the coverage to a participating destination.

Currently, Flight Centre offers the widest choice to Canadians, with participating destinations including Central America, the Caribbean, Europe, Asia, Africa and Australia/Oceania.

Customers who book a vacation, paid in full, on or after Sept. 9, 2020 and travelling between Sept. 9, 2020 and April 30, 2021 will benefit from this offer.

Michelle Suggett, vice-president retail, Flight Centre Canada, said that: “Our customers’ comfort and confidence are as important to us as their safety. We want to make sure they feel supported and that they have a relaxing, stress-free vacation. Anything we can do to help with that is essential. Until now, the question of ‘What happens if I test positive for COVID-19 at destination’ was unanswered: so we applaud Allianz Global Assistance for introducing a product that gives customers the security and peace of mind they need to travel once again.”

Allianz Global Assistance’s CEO, Chris Van Kooten said that: “COVID-19 has created a lot of uncertainty for Canadians. When they choose to travel under a level 3 travel advisory, we want to ensure they do so safely and responsibly.”

Van Kooten continued: “The COVID-19 Coverage and Assistance Plan aims to ease this uncertainty for Flight Centre customers booking a Flight Centre holiday and we’re pleased to expand our existing partnership with Flight Centre to provide this coverage.”

The COVID-19 Coverage and Assistance Plan provides benefits for Medical, Quarantine, Transportation and Repatriation expenses. Other medical costs, such as accidents or cancellations, are not covered under this policy.

Go to https://flightcentre.ca/covid-19-coverage-assistance-plan-administered-allianz for more on the new coverage.