Is A Telephone Call Considered A CEM?


Press Today continues to feature a series of questions from agents on Canada’s new anti-spam legislation (Bill C-28) in its issues this week, with answers supplied by Doug Crozier and Tim Law of Heifetz Crozier Law.

Baxter Travel Media has been hosting a series of Travel Law webinars on the anti-spam legislation featuring HCL’s Crozier and Law. The May 6 session — like the May 1 webinar — was a sell out and there were lots of questions from webinar participants.

A third Question & Answer webinar on Canada’s anti-spam legislation has now been scheduled for May 14, 2014 at noon. To register for the third webinar, go to .

And now here’s today’s question:

Is a telephone call considered a CEM? Would CASL apply to cold calls to businesses and/or leaving a voice mail message?

It is a CEM but there is an exception for speaking on the telephone and leaving messages on a voice message system. There is also an exception for sending a fax.

If you have other questions on Canada’s anti-spam legislation, you can send them to [email protected] .

If you’d like the full story on Bill C-28, you can click here to check out the May 5, 2014 digital edition of Canadian Travel Press.

And to stay informed on the latest travel industry news, make sure you subscribe to all of Baxter Travel Media’s publications by going to .