TICO is cautioning all travel retailers and travel wholesalers about accepting bookings from an individual by the name Libia Ysabel Guerra Paez and/or Representaciones Neward Inc. on behalf of consumers.
According to officials, it appears that this person may be selling travel services and operating as a travel agent without TICO registration, contrary to the Travel Industry Act.
Reported incidents mainly relate to all-inclusive packaged holidays to Punta Cana, Dominican Republic.
TICO recommends that registrants be extremely cautious when accepting bookings. If you are suspicious about a booking, TICO recommends that you ensure that the travel agency is registered with TICO (if located in Ontario) and/or contact the travel agency to confirm whether the travel agent attempting to make the booking is actually employed by that agency.
If your business has been accepting bookings from this individual contact TICO at 1-888-451-8426 or e-mail email@example.com.