Transat is advising travel agents that due to the ongoing global COVID-19 pandemic, it must extend the suspension of flights until May 31.
In a statement, the company said: “This difficult decision comes as the travel restrictions in place in Canada and at the destinations to which we fly continue, with the aim of reducing the spread of the virus.”
And it continues: “Therefore, all your clients who had a trip planned for May will receive a credit for the value of the amount that was paid on file, which can be used within 24 months of their original return date. You don’t need to contact us to request this credit; it will automatically be applied to the files affected by the suspension of flights.”
Transat tells agents that: “You will receive a confirmation email as soon as a file has been processed. Please note that a file may be processed in several steps: for instance, one passenger at a time, or ancillary services (such as seat selection, baggage, Option Plus, Daniel Vézina meals) in a second step. But rest assured that the full amount of all bookings will be credited. For more details, we invite you to consult the frequently asked questions.”
The company observes: “The current situation, which is hitting the tourism industry hard and is unfortunately beyond our control, is forcing us to take these exceptional measures.”
It explains in its statement that: “By providing a 24-month credit, we believe we’re offering an acceptable solution to travellers that will also allow us to return to business in the best possible conditions once this crisis is over.”
And it concludes: “We remain confident that our experience and resilience will help us overcome this crisis and emerge stronger than ever. Until then, please stay safe and stay home.”