Transat Distribution Canada (TDC) concluded the 2019 edition of its biennial National Leadership Conference last week where it introduced the new TDC Campus, while hosting approximately 200 travel agency owners, preferred partners and TDC managers at the Marival Armony Luxury Resort & Suites in Punta de Mita, Mexico.
According to officials, TDC Campus is the most comprehensive training program in the industry, providing more than 50 hours of interactive online training that can be done anywhere, anytime. It is organized into four modules, ranging from beginner to more advanced content tailored for all travel professionals no matter what their level of experience. The platform is responsive, so it adapts to the device used, whether it is a tablet, a personal computer, or a mobile phone. Further details related to the TDC Campus training program will be announced at its official launch in spring 2020.
Agency owners say the new tool will play a key role in the recruitment and retention of travel professionals. The topic of staff retention was addressed in an inspiring presentation by guest keynote speaker Jacques Forest.
Patrick Falardeau, Transat’s vice-president of e-commerce, addressed agency owners about privacy and e-commerce. He highlighted the various online solutions offered by TDC and the importance of developing an excellent customer relationship management (CRM) program.
Closing remarks came from general manager Louise Fecteau.
“I think we can all agree that the content delivered throughout this week was as extraordinary as the work you and your TDC travel professionals do every day. And you have also experienced that, at TDC, innovation is not only about the creative projects we put forward, but about doing things right with best practices, without being afraid to approach them differently, and we are very proud of that.”
On Dec. 10, guests were welcomed at a special reception at the Ocean Garden, a garden overlooking Banderas Bay, at the Grand Velas Riviera Nayarit. The official farewell dinner of the 2019 edition of the TDC National Conference was held at the four diamond Marival Distinct Luxury Residence beach on Dec. 11.