To help agents get through the next few out-of-the-ordinary weeks or months, Transat has put together a guide to telecommuting in time of a crisis – “created with you, for you.”
Respect your routine
We’re aware that the words “habits” and “routine” mean something very different at this time. Nevertheless, we encourage you to adopt a rhythm of life similar to your usual routine: wake up at the same time, go out for a walk as if going to or returning from work, talk to your colleagues about your favourite show, keep in touch with your clients.
Maintain a work-life balance
If possible, find an enclosed room or at least a designated space for your work. Schedule set times for work and for leisure, and divide your day between them. And just as you would at the office, avoid eating in front of your screen.
Work in an efficient and positive manner to achieve your goals
Clearly define your objectives for the day or week, individually or as a team, so that you can have them in sight, even if they’re executed differently at home. Don’t hesitate to take breaks to clear your mind or stretch your legs. Working from home doesn’t mean being glued to your screen 9 a.m. to 5 p.m. We’re all aware of the variability of our work rhythm and conditions in the current context, what with children at home, widespread uncertainty, hyperactive social media and numerous other distractions. Allow yourself regular respites, every two or three hours.
Communicate with colleagues
Why not take your morning coffee or eat lunch with your colleagues? Organize regular virtual meetings and create opportunities (birthdays, achievements of goals, announcements of good news, etc.) to see, talk and laugh together. From an organizational point of view, plan sessions and fixed methods of working with your team members by encouraging face-to-face communication, such as by phone or video conferencing.
Establish a functional and ergonomic workstation
Wrists and elbows should be flat and relaxed on the work surface. Pay particular attention to the angle of your wrists if you’re seated at the kitchen table, as most of them are too high.
Knees and thighs should be parallel to the ground and form a 90-degree angle. If neither your chair nor your work surface is adjustable, put a cushion under your thighs or behind your back.
The screen should ideally be an arm’s length away from your face, at eye level. If you’re using a laptop, consider using a keyboard, mouse and external monitor to relieve pressure on your neck and avoid neck twisting.
Respect cybersecurity norms
Now more than ever, it is essential to be vigilant in your digital communications. Hackers are cunning and use a variety of methods to trick users. If you have any doubts about the origin of an e-mail, pay particular attention to the address used.