Citing the continued travel restrictions and the numerous measures imposed by the federal government — including the requirement to present a negative COVID-19 test and to quarantine upon return to Canada – Transat said it is suspending all flights out of Toronto for the remainder of the winter season (Jan. 28 to April 30, 2021).
The company said that the restrictions have had “a significant impact on our bookings, and as a result, “we must, therefore, revise our winter flight schedule, as we have been doing since the beginning of the pandemic, based on the evolution of the situation and demand.”
Transat said, however, that it will continue to operate flights from Montreal to a total of six international destinations: Cancun (Mexico), Holguin (Cuba), Port-au-Prince (Haiti), Punta Cana and Puerto Plata (Dominican Republic), and Paris (France).
The company advised that travellers affected by flight cancellations will receive a refund for the amount paid, in the original method of payment.
And it added that customers and travel agents don’t need to contact the company to request this refund, as their files will automatically be adjusted.
Transat also said that passengers whose flights are affected by its revised flight schedule and who are currently abroad will automatically be rebooked on another Air Transat flight back home, and their new travel itinerary will be sent to them as soon as possible.