Travel at Ease, Iberostar’s complimentary assurance package, is now available at the company’s resorts in Cuba to provide support for guests during their stay and in the unlikely event that their vacation is interrupted due to COVID-19 symptoms. The company has developed this range of services to offer extra peace of mind to both customers and partners trusting Iberostar.
Iberostar recently announced the launch of Travel at Ease in Mexico, Jamaica, the Dominican Republic and Brazil.
After its great reception by sales partners, the hotel chain is now announcing its expansion to the rest of its destinations, such as Cuba, Europe and North Africa.
In all destinations, these measures are extended for stays until August 2021 and for all reservations, including those made through trusted partners. The company wants to reinforce the commitment to its sales partners by providing this complimentary assurance package Travel at Ease for customers who come through tour operators, travel agencies and other distribution channels.
Finn Ackermann, global commercial director of Iberostar Hotels & Resorts, said of the initiative: “We continue to move forward in caring for our guests and partners by offering increasingly more responsible and care-free experiences. After the presentation of ExtraCare – a travel insurance with medical coverage exclusively for reservations through our own channels, such as our website or the direct sales platform for travel agencies (Iberostar PRO) – we are now happy to announce the global launch of Travel at Ease which offers our partners extra peace of mind.”