Travelport has announced the North American launch of a new mobile product for TMCs and travel agencies, Travelport Trip Assist.
Trip Assist will help agencies by providing advanced mobile travel capabilities such as flexible itinerary management, real-time communications and day of travel assistance.
According to officials, with Trip Assist, TMCs and other travel agencies can grow more valuable relationships with travellers by providing the right experience and information at the right time, in the channel they use most, the smartphone. It provides agencies with more opportunities to connect, support and engage end-travellers at every stage of their journey.
Trip Assist provides: personal digital travel concierge service; smart itinerary management; day of travel assistance; push-notification reminders; real-time alerts; ability to call an agent from within the app.
One of the key elements of Trip Assist is Travelport Engage, a flexible mobile messaging tool which delivers personalized travel updates during and after every trip.