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United introduces turn-down service

United Airlines has launched a new turn-down service for customers seated in United Global First, offering travellers an added touch of luxury and a better sleeping experience on long-haul flights. Customers may enjoy a new sleeping cushion with a 250-thread-count outer cover in addition to the standard plush duvet, soft pillows and Philosophy-brand amenity kit. Upon request, crew members will position the cushion, duvet and pillows within the flat-bed suite for customers. The service is available for United Global First customers on all long-haul international flights. United is investing US$550 million in fleet-wide onboard improvements, including offering the world’s largest fleet of flat-bed seats, with more than 175 aircraft with 180-degree flat beds in premium cabins once the airline completes the installation in early 2013. United also anticipates launching satellite-based Wi-Fi on international widebody aircraft by the end of the year, enabling customers to stay connected while traveling on long-haul overseas routes. (http://www.united.com)

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