women in travel

Vacation.com’s ‘Agent Universe’ now available online

Vacation.com’s exclusive new member Web portal is now available at http://www.agentuniverse.com for members to utilize. Vacation.com introduced “Agent Universe”in May during its international conference aboard Royal Caribbean International’s Oasis of the Seas. The new online portal offers members a more robust web site to quickly access exclusive Vacation.com programs, booking tools and supplier information to maximize their profits. Vacation.com began training agents and agency owners on Agent Universe in June and migration to the new portal has gone smoothly for members. Additional training classes are scheduled for each week in July and more training sessions will be added as necessary. The live training webinars are also being recorded so members will have convenient access to them 24 hours a day, seven days a week. There are also user guides and quick tips for Agent Universe usage available right from the homepage. “During our international conference, we promised our members that Agent Universe would be available to them shortly, and we delivered on that – which is extremely important. Now our goal is to make certain that every agent feels completely comfortable with the new system. That’s why we are spending a considerable amount of time on training and support,”says Vacation.com’s Christine James, vice-president, Canada. “Once our members understand how much easier this portal is to use, compared to our old one, they will be much more efficient in accessing and leveraging Vacation.com’s marketing tools to promote their businesses, and achieve greater productivity and sales.”Agent Universe includes unique features such as customizable quick links, a calendar of events and promotions, global site search functionality, news alerts, and a live chat function, along with direct links to Vacation.com suppliers, programs and trainings. This new portal also includes a members’ only community on Facebook; more robust reporting of an agency’s supplier sales; administration controls for the agency owner/manager to manage their users; archived promotions; and more comprehensive, intuitive navigation menus on interior pages.

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