WestJet Provides Update On Its Agent Booking Channel

Following its Oct. 10 announcement that it was decommissioning its WestJet Agent booking channel and that it will no longer be available effective Oct. 24, 2023, WestJet has issued an update.

It notes that this change does not impact any other booking platforms such as WestJet Biz, SIREV or any GDS. WestJet Vacations and WestJet Vacations Groups tools are not affected.

Amanda Ierfino, Director of Sales at WestJet, said in a statement that: “We know the recent announcement about the decommissioning of WestJet Agent has caused some confusion and speculation amongst the travel trade. WestJet Agent is being retired due to technical reasons; however, it has always been our intention to implement an alternate booking option for our travel trade partners.”

Ierfino’s statement continues: “Although there is no immediate replacement available, we are actively working on developing a new booking option and expect to have a tool in place by Q1 of 2024. We look forward to sharing more information with our trade partners in the coming weeks.”

Ierfino states: “We have always been committed to supporting and working alongside our travel trade partners, and that has not changed. Many teams at WestJet are working diligently on providing a solution that will meet the needs of our partners.”

Agents that need support with existing bookings scheduled to depart after WestJet Agent is decommissioned on Oct. 24 can contact WestJet’s Travel Support Team at 1-877-664-3205. Additional questions may be directed to [email protected].