WestJet welcomed members of its Travel Agent Advisory Board (TAAB) June 5-6 in Toronto for two days of planning and discussion.
The two-day conference was attended by 40 TAAB members representing 35 travel agencies across Canada. Both corporate and leisure agents were invited to share their feedback and had the opportunity to engage with WestJet employees face-to-face.
In addition to the sessions, WestJet, in partnership with AMResorts, hosted the TAAB for a night out at the ball game, watching the Toronto Blue Jays and New York Yankees.
The agenda for the meeting included brainstorming sessions, workshops and presentations by Jane Clementino, director of agency sales at WestJet, and representatives from WestJet Groups, GDS Operations, Corporate Sales, WestJet Vacations Product and WestJet Vacations Experience Delivery.
“The TAAB offers valuable insight into the kinds of products and services our travel agent partners are looking for,” said Jane Clementino, WestJet director, Agency Sales. “In our in-depth workshops, we talk about our members’ feedback and ideas, but also share how we’re working to be easier to do business with. Our goal is to give them the tools and knowledge to help sell WestJet and WestJet Vacations, which they can share with their colleagues.”
WestJet TAAB members serve a two-year term and for 15 of them, this was their final meeting.
“We would like to thank all of our second year TAAB members for being so engaged and dedicated throughout their term. Their feedback has helped us deliver an even better experience for our mutual clients,” said Clementino.
The 2017-2018 WestJet TAAB members are: Adam Bath, Corporate Traveller; Alfiero (Al) Cavallo, Verona Travel – TravelSavers; Ally Guidi, Transat Travel; Ami Hisanaga, Centre Holidays – TravelLeaders; Anita Daya, Travel Edge; Carolyn O’Reilly, Travel Professionals International; Cayla Joudrey, HRG North America; Chris Shoemaker, Northstar Travel – Ensemble; Claudette Primeau, Robert Q Travel – TravelLeaders; David Burton, Corporate Traveller; Elke Hinson, Merit Travel; Gaetano Brunetti, BCD Travel; Gina Marcone, TDC; Jackie Grondin, HRG North America; Hector Nerio, American Express Travel; Ingrid Bailey, Merit Travel; Karla Hatfield, Maritime Travel; Kenneth Stewart, Crowfoot Travel Solutions – TravelSavers; Kim Johnson, SellOffVacations; Kirrily Miller, Charleswood Travel – Ensemble; Krista Shaver, Tripcentral.ca; Kristi Larway, Carlson Wagonlit Port Credit Travel; Lamya Bellili, SellOffVacations; Laura Hopkins, Flight Centre Adventure Annex; Laureen Aliberti, AMA Travel Kingsway; Lori McQueen, Kemp Travel – Uniglobe; Marybeth Wood, Uniglobe – Premiere Travel; Monte Elniski, Travel by Design – Ensemble; Myriam Hebert, Voyages Aquaterra – Voyages EnDirect; Neena Kapoor, Flight Centre Maple Ridge; Richard Dymond, Vision Travel Solutions; Sarah McKimmie, Carlson Wagonlit Travel; Sarah Remenda, Expedia CruiseShipCenters; Sarah Simpson, Carlson Wagonlit Travel; Shelley Toomer, Uniglobe One Travel; Susan Doherty, Maritime Travel; Tabatha Bennett, Flight Centre; Terry Gee, Uniglobe One Travel; Terry Lowe, Red Tag Vacations; Travis Stewart, The Travel Agent Next Door; Vikas Malhotra, ITRAVEL2000.