WestJet Vacations enhances agent support


In a move designed to further support its travel agent partners, WestJet Vacations has introduced the WestJet Vacations flex team, available to provide booking assistance for those unable to complete through self-serve options.

There will be dedicated contact centre agents available to assist agents through March.

About the flex team: Hours of operation are 6 a.m. to 7 p.m., seven days per week; the WestJet Vacations flex team is set up to only take calls from travel agency partners. These agents will be dedicated to the technical aspect of travel agency calls.

Be sure to select “1” for travel agents when calling WestJet Vacations at 1-877-737-7001.