YVR partners with PAFN to support neurodiverse families

Vancouver International Airport (YVR) and Pacific Autism Family Network (PAFN) wrapped up April – Autism Acceptance Month – by unveiling two key initiatives in support of the neurodiverse community.

The first was the launch of a series of interactive travel training videos, created through a partnership with YVR, PAFN and AIDE Canada.

The bustling and high-stress atmosphere of airports can be challenging for neurodiverse individuals. To address this concern, YVR, PAFN, and AIDE Canada combined expertise to develop a video series which simulates the travel experience from the curb to cloud.

About the video series

These on-demand videos enable individuals to familiarize themselves with various travel processes, empowering them to approach real travel situations with confidence.

“YVR is a diverse global hub, and we remain committed to meeting the highest standards of accessibility and inclusion,” said Tamara Vrooman, president and CEO at Vancouver International Airport. “A little bit of planning ahead can make all the difference to a travel journey. Through our partnership with PAFN and AIDE Canada, YVR is proud to offer a valuable resource to neurodiverse individuals and others, enabling anyone who may feel anxious about the experience to prepare for air travel with confidence.”

The three-part series, developed with the participation of key members of the airport ecosystem, covers important travel processes including check-in, security screening procedures, aircraft boarding, and clearing customs after an international trip.

Designed to provide practical guidance, the interactive tool in the videos allows users to navigate typical airport scenarios, interact with personnel, and observe the outcomes of their choices, fostering self-assurance for real-life travel situations.

The videos, which feature neurodiverse actor Kayla Tellier are available on AIDE Canada’s website.

Additional employee training at YVR

In addition to supporting the training video series, YVR is providing comprehensive neurodiverse inclusion training to its employees, from frontline workers such as Guest Experience and Green Coat volunteers, to staff in a range of areas, including Fire and Rescue personnel.

As of April 2024, 97 per cent of YVR’s guest experience team has completed the neurodiverse inclusion training. Sessions are ongoing and have been integrated into YVR’s onboarding curriculum for new volunteers joining our Green Coat volunteer program.

More Information about YVR’s accessibility plan is available at