Intrepid Travel released its 2020 integrated annual report, providing a transparent view of the challenges the business faced as a result of the global pandemic.
Despite it being a year many travel businesses would rather forget, the company has remained committed to operating openly for their partners, travel agent community and all industry stakeholders.
The report outlines stories of resilience as Intrepid navigated the impacts of COVID-19 — from halting global operations for the first time in its 32-year history to being recognized as one of the world’s most innovative companies in 2021 by Fast Company, the report outlines how Intrepid reimagined its business.
Notable information from 2020 revealed in the report includes:
- Refunded over $21 million to customers in response to COVID-19 cancellations
- Processed more than 43,000 trip credits
- Reduced the workforce by almost 50 percent globally
- Reviewed its day tours division Urban Adventures and introduced a new financially viable model, which sees tours operated through its DMC and select third-party operators
- Launched 81 new trips in response to new domestic travel demand. Like all Intrepid trips these are fully carbon offset
- Became the first and only global tour operator with verified science-based climate targets, creating an emissions trajectory in line with a 1.5°C world
- Dispersed AUD $1.2m to communities around the world through The Intrepid Foundation
- Secured the largest investment in its 32-year history with a strategic partnership with French family business Genairgy
The annual report also includes revised targets and goals that Intrepid will work towards as international travel starts to recover.
“We know that we create value through more than just our bottom line. While we’ll all look back on 2020 as a year of loss – there were many opportunities, too.” says James Thornton, CEO of Intrepid, who led the business through countless challenges.
He continued: “We took a story of survival and turned it into a story of strength. We ended the year by securing a new strategic partnership that will help realize our future transformation, and I’m confident Intrepid will come out the other side of this as a more innovative company.”
For the full report, go to https://www.intrepidtravel.com/ca/intrepid-annual-report-2020 .