Agents' Choice 2020

Air Canada expands Lowest Price Guarantee

Air Canada is expanding its Lowest Price Guarantee to give customers added assurance they are getting the lowest price available online within a 24-hour period when they book flights on Air Canada. The guarantee applies to any destination Air Canada serves for tickets bought in Canada on aircanada.com. “Air Canada’s new Lowest Price Guarantee means customers can be certain they will always get the best price for their Air Canada flight at aircanada.com. With the proliferation of travel web sites the market can be confusing, so to make it easy for customers and give them confidence they are getting the lowest price available online we are expanding our existing North American fare guarantee to cover our entire global network,”said Ben Smith, executive vice-president and chief commercial officer at Air Canada. “Our promise to our customers is that by going to aircanada.com they are guaranteed of always finding the lowest prices for wherever we fly and if they find the same flight elsewhere in Canada at a lower price within 24 hours we will provide a $50 travel credit plus the price difference.”The Lowest Price Guarantee is available to all travel agencies and consumers purchasing tickets in Canada for Canadian originating flights on Air Canada, Air Canada rouge or Air Canada Express flights operated by Sky Regional or Jazz Aviation LP through aircanada.com. If, within 24 hours of purchase, the customer finds a cheaper price for the same flight, itinerary and fare brand on another Canadian online travel retailer, then Air Canada will provide a travel credit for $50 plus the price difference, which can be applied towards future travel. Air Canada’s policy of allowing customers to cancel any flight and receive a full refund within 24 hours of booking remains in effect. Travel agents also have access to the Lowest Price Guarantee when booking on Air Canada’s travel agency web site. (http://www.aircanada.com/guarantee)

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