Air Canada welcomes customer service employees ratification of new collective agreement

Air Canada is welcoming the ratification of a new collective bargaining agreement with Unifor, representing approximately 6,000 contact centre, customer relations, concierge, airport in-terminal and customer journey management employees at Air Canada.

The four-year collective agreement is in effect until Feb. 28, 2030.

Mike Abbott, Vice-President, Labour Relations at Air Canada, said that: “On behalf of Air Canada, I thank the members of the Unifor bargaining team for their hard work and diligence in successfully negotiating an agreement.”

Abbott noted that: “It was important for us that we recognize the contributions and professionalism of our frontline customer service employees, while establishing a framework for the future growth of the airline. I also thank the members of the Air Canada negotiating team for their hard work in reaching this agreement.”

This is the third collective agreement ratified at Air Canada this year, following earlier ratifications at the airline by its Flight Operations Crew Schedulers and In-Flight Crew Schedulers.