Following a system-wide outage that WestJet experienced this past weekend, the carrier’s EVP and chief operating officer, Diederik Pen sent a message to the airline’s guests.
Pen wrote:
“On Saturday November 5, WestJet experienced a system-wide outage that impacted operations across our network due to a cooling issue in our primary data centre. Upon learning of the issue, we immediately implemented procedures to employ backup options and manual processes where possible, to minimize guest impact.”
He continued:
“Despite our best efforts, a severe disruption to our...
IATA reports that passenger data for September 2022 shows that the air travel recovery continues to be strong.
The industry association notes the following:
Total traffic in September 2022 (measured in revenue passenger kilometres or RPKs) rose 57.0% compared to September 2021. Globally, traffic is now at 73.8% of September 2019 levels.
Domestic traffic for September 2022 was up 6.9% compared to the year-ago period. Total September 2022 domestic traffic was at 81% of the September 2019 level.
International traffic climbed 122.2% versus September 2021. September 2022...
Female bosses from three leading airlines will take to the Future Stage at WTM London on Nov. 7 to talk about the opportunities and challenges they’ve experienced on their way to the top in the airline industry.
Aer Lingus CEO Lynne Embleton, Wizz Air UK Managing Director Marion Geoffroy and TUI Airline Chief Operating Officer Dawn Wilson will come together to discuss their path to Board-level membership and their leadership roles in a male-dominated airline world.
The BIG Airline Session, on Nov. 7 from 15:00 - 16:00, will kick off with a perspective on the outlook for the...
WestJet has announced a three-month commitment to operating all flights, from San Francisco International Airport (SFO) to Calgary International Airport (YYC) with sustainable aviation fuel (SAF) produced by Neste.
The SAF Destination program, a first of its kind in Canada, underpins WestJet's commitment to sustainability and decarbonization.
Angela Avery, WestJet Group Executive Vice-President and Chief People, Corporate and Sustainability Officer, said: “We are thrilled that WestJet will be the first Canadian air carrier to operate a dedicated flight route using SAF. This is an...
Sunwing is gearing up for the launch of flights from Thunder Bay to Cancun, Mexico and Varadero, Cuba.
It will be offering weekly flights from Thunder Bay to Cancun on Mondays starting on Dec. 12, 2022 until April 10, 2023, and weekly flights to Varadero on Tuesdays starting on Dec. 13, 2022 until April 11, 2023.
Andrew Dawson, president of tour operations for Sunwing, said: “We’re excited to return to Thunder Bay this winter season, with direct Sunwing flights to two of our most popular vacation destinations in the tropics. As a longstanding partner for us at Sunwing,...
Simplification and convenience are the top concerns of travellers in the post-COVID world according to IATA’s 2022 Global Passenger Survey (GPS).
Nick Careen, IATA’s Senior Vice President for Operations, Safety and Security, said of the findings that: “Travel during COVID-19 was complex, cumbersome and time consuming due to government-imposed travel requirements. Post-pandemic, passengers want improved convenience throughout their trip. Digitalization and use of biometrics to speed up the travel journey is the key.”
IATA’s survey found that passengers want convenience when...
Air Canada has converted options for 15 Airbus A220-300 aircraft into firm orders, bringing to 60 the total number of the Canadian-built aircraft it will acquire for its fleet.
Michael Rousseau, President and Chief Executive of Air Canada, said that: “This expanded order for the A220, built up the road from our Montreal headquarters, is an important development in the modernization of our fleet and a clear indication that we are emerging from the pandemic solidly positioned for the future. The A220 has become a mainstay of our narrowbody fleet, and its performance and passenger...
Canada Jetlines Operations Ltd. reports that the United States Department of Transportation has granted it economic authority to serve the U.S.
This exemption is effective immediately and will be replaced by a permanent foreign air carrier permit.
Canada Jetlines requires Federal Aviation Administration (FAA) approvals before it can start operating to the United States and expects this process to be completed before the end of the year.
The announcement follows Canada Jetlines’ confirmation of a new route out of its travel hub at Toronto Pearson International Airport (YYZ)...
Air Canada and Emirates have launched their codeshare cooperation which will allow customers of the carriers to enjoy seamless connectivity to 46 markets spanning three continents, including to destinations across the Americas, the Middle East, Africa, Southeast Asia, and the Indian subcontinent.
Beginning today (Nov. 1), codeshare tickets will be available for sale to 35 markets for travel effective Dec. 1 with 11 additional markets to be added pending final regulatory approval, and the potential for more markets to be included beyond that. Tickets are available via the carriers'...
Air France and KLM are launching their first credit card in Canada -- Air France KLM World Elite Mastercard -- with partner Brim Financial.
Issued and managed on Brim's state-of-the-art digital platform, the card will provide Canadians with the ability to earn Flying Blue Miles with their everyday purchases.
The new Air France KLM World Elite Mastercard enables customers to earn Experience Points (XPs) faster and level up their Flying Blue experience, helping them achieve or maintain status even more quickly.
Cardholders will earn Miles each time they use their card, which can...