Airlines
Not All Cancellations Are Equal
“Travel and tourism businesses need to work hard to protect their reputations and maintain loyalty in the face of disruptions that are out of their control. Under normal circumstances, customers are not going to blame the air carrier for delays getting through security and the like,” explains Peter Klayman, Director of Business Strategy for Bottle Rocket Studios. However, Klayman continues: “When we’re seeing mass flight cancellations …. customers are absolutely going to blame the airline not just for the flight cancellation, but for all delays within the airport that are...
Travelport Delivering More Content
Travelport has announced several new supplier connections are delivering more content to travel retailers on Travelport+. Its new and expanded agreements with Booking.com and Hertz will now bring more options for accommodation rates and car rentals to retailers using Travelport+, and Travelport-connected agencies will also gain access to more options from Air France-KLM and Lufthansa Group NDC content at the end of 2022. Jen Catto, Chief Marketing Officer at Travelport, said: “This is the fourth chapter in our delivery of Travelport+, where we’re giving agents access to more...
A Suite Concept From Lufthansa
Lufthansa is introduction a new premium product on long-haul routes under the name "Allegris" in all travel classes (Economy, Premium Economy, Business and First Class). “Allegris” has been developed exclusively for the Lufthansa Group. For the first time in its history, the Lufthansa First Class is receiving spacious suites that offer nearly ceiling-high walls that can be closed for privacy. The seat, which is almost one metre wide, can be converted into a large, comfortable bed. All seats and beds are positioned in the direction of flight, without exception. In addition to many...
Air Transat Names Gonzalez As National Sales Manager
Air Transat has appointed Jhadyd Gonzalez to the role of National Sales Manager. He will report to Benjamin Pron, Commercial Director. Gonzalez takes over Julie Sareault’s former position, which she held until July this year. With more than 15 years of experience in the tourism industry, Gonzalez had been part of the Transat team from 2006 to 2014 as Regional Manager Destination Services before working 7 years in the airline industry as an Account Manager. He recently held a leadership position for a large hotel chain. Benjamin Pron said: “His experience in the airline...
Agents Can Experience The USA Like Never Before
Air Canada is partnering with the Utah Office of Tourism, Washington, DC, Visit Seattle and Travel Oregon to offer Canadian agents an opportunity to sell their way to experience the USA like never before. The newly launched incentive program for travel agents across Canada provides them with a chance to secure a spot on one of four Fam tour opportunities to travel in 2023. Corey Marshall, Director of Canuckiwi, said: “We are pleased to announce that our USA destination clients will partner with Air Canada in addition to offering four fantastic land FAM programs to be...
United, Sabre Renew Global Distribution Deal
Sabre Corporation has announced the renewal of its multi-year distribution agreement with United Airlines. The long-term agreement ensures that Sabre-connected travel agents will have access to United's content globally while enabling the airline to extend its reach in Sabre's valuable network of global travel buyers and intermediaries. Dave Bartels, vice president of revenue management & distribution at United Airlines, said: “We are happy to continue our relationship with Sabre and renew our distribution agreement to promote our growing portfolio of products and services...
Etihad Names Newton-Smith As New VP Americas
Etihad Airways has named Simon Newton-Smith as its new Vice President of the Americas as the airline continues to strengthen its presence in the North American continent. Newton-Smith brings with him over 20 years’ experience in international sales and commercial strategy having worked with carriers such as Virgin Atlantic Airways, Qatar Airways and South African Airways. In his previous roles, Newton-Smith has been critical in implementing sales and marketing strategies to increase revenue, overseeing strategic partnerships and joint ventures to drive sales performance, and...
Air Canada Takes Off To Europe In 2023
Air Canada has unveiled details of its strategic expansion of its international network for summer 2023, with the addition of new European services to Brussels, Toulouse and Copenhagen. As well, the carrier is also resuming key Asia services to Tokyo-Haneda and Osaka, and is restoring frequencies to leading destinations in the Atlantic, Pacific and South America regions. Tickets are available for purchase at www.aircanada.com, via the Air Canada App, Air Canada's Contact Centres, and travel agents. Mark Galardo, Senior Vice President Network Planning and Revenue...