Air Canada has moved quickly to roll it is refund plans, advising that eligible customers who purchased a non-refundable ticket for travel on or after Feb. 1, 2020 but did not fly can now obtain a refund from the carrier by submitting a request online or with their travel agent.
The revised COVID-19 refund policy covers tickets and Air Canada Vacations packages purchased before April 13, 2021 for flights cancelled either by the airline or by the customer for any reason.
Lucie Guillemette, Executive Vice-President and Chief Commercial Officer at Air Canada, explained: “Air...
The agency community is celebrating today following the announcement that the financial relief package agreed to by the federal government and Air Canada protects travel agency commissions.
“Our messages have been heard,” was the reaction of ACTA president, Wendy Paradis as details of the agreement were announced.
Said Paradis: “We are very pleased that the government has heard our messages loud and clear about commission recalls -- and that it has recognized the integral and important role that travel agents play in the industry.”
The federal government’s massive...
Lucie Guillemette is the new president of Air Canada Vacations.
The new role is in addition to her current responsibilities as Air Canada’s Executive Vice President and Chief Commercial Officer.
Guillemette replaces Craig Landry as ACV’s president effective immediately.
Landry has been president of the group since December 2015 and will remain Executive Vice President, Operations at Air Canada.
During his tenure as president, he has successfully led the team in growing its business and reinforcing its position as a key player in the leisure market.
The change in...
Porter Airlines says that it is moving its tentative resumption of service date to June 21.
In a statement, Michael Deluce, president and CEO of Porter Airlines, said: “Over the past few weeks, government officials have openly discussed the relaxation of travel restrictions based on expectations that immunization programs will be well advanced in the United States and Canada by the start of this year.
Deluce continued: “We recognize that short-term public health measures have been tightened recently in some jurisdictions. At the same time, we look to summer and prepare for the...
IATA is welcoming Singapore’s acceptance of pre-departure COVID-19 PCR test results on the IATA Travel Pass.
From May 1, 2021, passengers travelling to Singapore will be able to use IATA Travel Pass to share their pre-departure COVID-19 PCR test results upon check-in with their airline, as well as on-arrival at the immigration checkpoints at Changi Airport.
This is part of an ongoing collaboration between the Civil Aviation Authority of Singapore (CAAS) and IATA to facilitate seamless and efficient travel through digital certificates of COVID-19 tests.
Willie Walsh, IATA’s...
IATA is reporting that passenger traffic fell in February 2021, both compared to pre-COVID levels (February 2019) and compared to the immediate month prior (January 2020).
The airline industry association notes that because comparisons between 2021 and 2020 monthly results are distorted by the extraordinary impact of COVID-19, unless otherwise noted all comparisons are to February 2019, which followed a normal demand pattern.
IATA reports that:
Total demand for air travel in February 2021 (measured in revenue passenger kilometers or RPKs) was down 74.7% compared to February...
TAP Air Portugal is gradually restoring its pre-COVID-19 flight operations with plans to operate 879 flights per week, on 100 routes, by August.
The carrier will operate 51 flights a week from North America, with service to Lisbon from Boston, Newark, Chicago, Washington DC, San Francisco, Toronto, and Montreal.
As well, TAP is adding eight new routes to Europe and Africa this summer: Fuerteventura, Ibiza, and Santiago de Compostela, Spain; Zagreb, Croatia; Djerba and Monastir, Tunisia; and Oujda and Agadir, Morocco.
In total, TAP will operate 555 flights each week to European...
The US Centers for Disease Control has updated its travel advice, indicating that fully vaccinated people can resume domestic travel and do not need to get tested before or after travel or self-quarantine after travel.
Updated on April 2, 2021, the CDC also indicates that fully vaccinated people do not need to get tested before leaving the United States (unless required by the destination) or self-quarantine after arriving back in the United States.
And while the CDC has updated its travel advice, it continues to discourage non-essential travel.
Reacting to the CDC announcement,...
Accelya has released 'Airlines: A Path Back to Profitability’ – an objective, research-based assessment and report of commerce and retailing challenges and opportunities facing airlines today.
The report provides insights on the views of airline leaders and makes recommendations that airlines can use to navigate the way to business recovery.
The new report is the culmination of a study conducted by Atmosphere Research Group for the Air Transformation Lab, which Accelya launched in September 2020 to explore the current state of airline commerce and uncover perspectives on a...
Air Canada and Transat A.T. Inc. ("Transat") have mutually agreed to terminate the Arrangement Agreement for the proposed acquisition of Transat by Air Canada.
Air Canada and Transat had originally agreed in June 2019 on the acquisition, the terms of which were subsequently amended in August 2019 and then revised in October 2020 as a result of the severe economic impact of the COVID-19 pandemic.
As previously disclosed, the acquisition was conditional on the approval of various regulatory authorities, including the European Commission ("EC").
In order to meet that key condition,...