Air France is now offering its customers 24/7 assistance via the social network. For travellers with a question about their trip, a doubt about flight time or plans to modify a reservation, Air France will answer directly on its official Facebook page, as well as on Twitter by using #AirFrance. Air France consultants are available 24/7 to reply to customers at any time of the day or night, wherever they are. This round-the-clock service is provided in French and English.
“With this new round-the-clock service, we are now more than ever attentive to our customers’ needs, assisting them...
Following Air Canada\'s realignment of its Tango fare structure, Travelport advises that travel agents using Travelport Agencia are entitled to sell the absolute lowest fares available on Air Canada that no other GDS can match.
According to Maurita Baker, general manager, Travelport Canada, \"Booking Air Canada through Agencia offers travel agents three very strong advantages. First, they will find the lowest available Tango fares -- fares that are in some cases significantly lower than those found in any other GDS. Second, Tango fares booked in Agencia are commissionable but those booked...
IATA reports that global passenger traffic results for October showed a moderate acceleration of the robust demand trend of the last few months. Total revenue passenger kilometres (RPKs) rose 6.6% compared to October 2012, an improvement over the September increase of 5.2%. A capacity increase of 6.5% meant that load factor was virtually flat at 78.9%.
Tony Tyler, IATA\'s director general and CEO, commented: \"October traffic results reinforce expectations for a strong fourth quarter traffic performance in line with rising business confidence and better economic performance in the major...