Off The Buses

Ridership Declines Force Greyhound Canada To End Canadian Services

Greyhound Canada has discontinued all operations on its remaining routes in Ontario and Quebec and permanently close all services in Canada as of yesterday (May 13, 2021).

The announcement has no impact on Greyhound Lines’ operations within the United States as Greyhound Lines, Inc. (USA) is a separate entity from Greyhound Canada.

Greyhound Lines, Inc. (USA) will continue to operate cross-border express services on the following routes when the border reopens:

  • Toronto to New York
  • Toronto to Buffalo
  • Montreal to New York
  • Montreal to Boston
  • Vancouver to Seattle

All Ontario and Quebec routes (excluding Canada – US cross-border services) that were temporarily suspended in May 2020 ended permanently at midnight on May 13 and are as follows:

  • Toronto-Ottawa-Montreal
  • Toronto-London-Windsor
  • Sudbury-Ottawa/Toronto
  • Toronto-Kitchener/Guelph/Cambridge
  • Toronto-Niagara Falls
  • Ottawa-Kingston

In a statement announcing the move, Greyhound Canada’s senior vice president, Stuart Kendrick said: “We deeply regret the impact this has on our staff and our customers, as well as the communities we have had the privilege of serving for many years.”

Kendrick continued: “A full year without revenue has unfortunately made it impossible to continue operations. Thank you to our dedicated staff for their commitment and service, and to our customers for choosing Greyhound Canada during better times.”

And, Kendrick added: “The company remains committed to honouring its labour agreements with employees and funding the commitments to our pension plan participants.”

Customers holding tickets originating in Ontario or Quebec for travel within Canada after May 13, 2021 may request a refund.

As well, customers with non-expired Canadian travel vouchers may request a refund of unused travel voucher funds.

Tickets can be refunded at the customer’s request by calling 1-800-661-TRIP (8747).

For Tickets purchased with a credit card or debit card, customers will receive their refunds back to their original form of payment within 72 hours of request.

For Tickets purchased with cash, customers will receive their refunds in the form of a check within 7 to 10 business days of request.

These refund services will remain open until June 30, 2021.


Posted in Canada, COVID-19, News