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Sandals, Beaches Closing Resorts Until May 15

All Sandals and Beaches Resorts will be closing from March 30 to May 15; and, as a result, the company said it will be unable to accept new arrivals as of today (March 23).

In a letter to customers, advising them of the decision, Sandals’ founder and chairman, the honourable Gordon ‘Butch’ Stewart writes: “Never could we have imagined the impact the current global health crisis would have on the world. In these unprecedented times, and now more than ever, the safety and health of our valued guests is of paramount importance.”

Stewart explained that: “Recent global travel warnings, coupled with airline carrier cancellations, have compelled us to make the difficult decision to close all Sandals and Beaches Resorts from the period of March 30 – May 15. Therefore, will not be able to accept new arrivals as of March 23.”

He also said that:”We also want to alleviate any additional worry you might have about your upcoming vacation. Please don’t call us because our dedicated team will be reaching out to you personally to assist with rescheduling your future plans. This way, you can spend less time trying to reach us and more time with your loved ones.”

Sandals chairman said: “The Caribbean is resilient. We have always come back better, stronger and more passionate than ever. We promise this time will be no exception.”

He explained: “We will take this time to make further enhancements to our resorts, so that we will continue to surpass your expectations and provide you with the luxury-included vacation you so well deserve.”

And Steward concluded: “You chose Sandals Resorts because it’s the brand you can trust. When the time is right, you can trust us to be here, ready to welcome you back with open arms and a warm smile. Love is All You Need.”

As well, a message on Sandals’ website informs visitors:

“If You Have An Existing Booking, We Will Call You … Due to sudden airport closures and travel restrictions, we must suspend all incoming calls from our call centre to methodically deal with existing bookings. Rest assured we will be sequentially contacting you according to your arrival date and will also be updating on a daily basis to report how far we have reached in this critical process. We truly value your business and apologize for any inconvenience and request your patience and understanding.”

 

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