TravelBrands Unveils Refund Plan, Protects Commissions

TravelBrands is now offering full refunds on vacation packages without relying on external assistance; it also said that it will be protecting agent commission.

Frank DeMarinis, president & CEO, TravelBrands, observed that: “Trust is paramount in any industry, especially the travel industry, and we saw an opportunity to do more.”

DeMarinis continued: “Our team worked relentlessly behind the scenes to deliver a meaningful action plan that would positively impact the travel agent community and their clients. We will continue to redefine industry norms to renew confidence in the incredible travel experiences that are ahead of us.”

The new policy will be implemented without government funding, and all agency commissions remain protected.

The refund policy will include all Air & Hotel bookings, including TravelGenie, Sunquest, and Exotik Journeys packages that have flights with Air Canada or Transat.

If a refund cannot be secured on a land portion, a future travel voucher will still be applicable. Coverage dates include travel on or after Feb. 1, 2020, and new bookings as of June 1, 2021, going forward.

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Posted in Canada, COVID-19, News, Tour Operators, Travel Agents