Travel Agent Appreciation

Fairmont Le Château Frontenac introduces new safety protocols

Fairmont Le Château Frontenac is calling on Canadian visitors by offering a 20% discount on the price of its rooms for Canada residents. The property, as well as its sister Fairmont properties in the province of Québec, have been rolling out its “Stay close” campaign, where travellers receive one complimentary night for every night’s stay until the end of 2020. These two new promotions (not combinable) are part of the initiative for stimulating the local economy by offering great opportunities to Canadians who wish to favour travel in Canada and visit iconic properties for their vacation.

“The hotel’s top priority remains the safety, care and wellbeing of our Fairmont Le Château Frontenac family. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are,” said Ken Hall, General Manager of Fairmont Le Château Frontenac. “Today, this means keeping our guests and employees safe by preventing the spread of COVID-19 – partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry. ” 

The new operational standards being implemented at  Fairmont Le Château Frontenac and at Fairmont properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC. 


At each touchpoint along the guest journey through  Fairmont Le Château Frontenac, extensive measures are being taken to protect guests and employees, including physical distancing; mandatory screening for all guests and employees, which may include a temperature check; masks provided to guests and worn by all employees; a 48-hour “settling period” for occupied rooms post-departure; increased frequency of cleaning & disinfecting, with a focus on high-touch points; and continued use of EPA registered disinfecting chemicals, proven effective in preventing the transmission of COVID-19. Hands-on training for all employees, a dedicated on-property rollout committee and a formal audit program, validated under the global ALLSAFE Cleanliness label, ensure initial and continued compliance.


“As we welcome our friends, family and community back to Fairmont Le Château Frontenac, please be assured that we are looking ahead, through and past the COVID-19 pandemic, to ensure that our valued guests and employees will always be looked after with the highest degree of safety, care and comfort,” said Ken Hall, General Manager of Fairmont Le Château Frontenac. 


For additional information on Fairmont Le Château Frontenac’s and Accor’s commitment to helping its community stay safe and stay well, please visit